Go-live new Terminal Operating System at RST South (Zone 8/9) on 7-8-9 November 2020 – also impacts RST North (Zone 10) operations

This message is firstly intended to announce that a period has been set at 7-8--9 November 2020 to go-live with our new operating system.

Secondly you are herewith informed on the impact the go-live has on operations at the whole RST terminal during this period. A significant change in hardware and software like described cannot be executed in a running operation. This go-live impacts the RST North operation because the RST North and South systems and administration will be merged into one system and administration. A full shutdown period of all RST services is therefore required.

What does this mean for you?
During the go-live period the terminal will be closed for all activities and visits according to the following schedule:
• Sat 7/11 23.00h – Sun 17.00h Full shutdown of all RST terminal activities
• Sun 8/11 17.00h reopening of RST North (Zone 10) waterside activities
• Mon 9/11 07:00h reopening of RST North (Zone 10) landside activities
• Mon 9/11 09.00h reopening of RST South (Zone 8/9) landside activities
• Mon 9/11 15.00h reopening RST South (Zone 8/9) waterside - everything up and running at RST
Waterside operations includes all Vessel/Barge Handlings.
Landside operations includes all Truck, RSC and other handlings.
During the entire go-live period no unannounced visit (including suppliers and maintenance staff is allowed.

What is changed after the reopening of RST on the 9th of November 2020?
• One administration for both RST Terminals. RST South will adopt the same TOS system as already in use at RST North (implemented end of 2019). So all below mentioned changes are already in use at RST North. For all stakeholders involved RST will be one terminal with three zones (8, 9 and 10).
• RST will have a full Portbase connection including the following services
o MID
o MED
o Road planning
o Barge planning (barge announcement and load/discharge lists)
o Customs inspection portal
o NCTS/ECS
• New customer web portal
• New driver-desk process and self-service pedestals: combined visits between RST North and South will be possible
• New gate control system
• New billing system
• New EDI portal